Overview
This Privacy Policy applies to information collected through xtremehdiptvus.com and related order, trial, checkout, and customer-support interactions operated under the Xtreme HD IPTV brand.
By using the website, you acknowledge that your information may be processed as described in this policy. Where required by applicable law, we will request consent before collecting or using certain information.
Information We Collect
Information you provide
We may collect information that you submit through checkout, contact, trial, or support forms, including:
- Name and email address
- Telephone or WhatsApp number when voluntarily provided
- Country, billing details, or order information
- Selected subscription plan and number of connections
- Messages, screenshots, and technical support information
- Device type, application name, and reported error details
Information collected automatically
When you visit the website, hosting, security, analytics, or website tools may automatically collect limited technical information, including:
- IP address and approximate location
- Browser type, operating system, and device information
- Pages visited, referring page, and date or time of access
- Website performance, error, and security log information
- Cookie identifiers and similar technical information
How We Use Information
We may use collected information to:
- Process orders, trials, subscriptions, and renewals
- Deliver account or activation information
- Respond to questions and provide technical support
- Verify transactions and prevent fraud or misuse
- Maintain, secure, and improve the website
- Diagnose technical, performance, and checkout problems
- Comply with legal, accounting, and regulatory obligations
- Send service-related notices about an order or account
We do not use checkout information to send unrelated promotional messages unless you have consented or applicable law otherwise permits the communication.
Payments
Payments may be processed by third-party payment providers. A payment provider may collect billing, transaction, card, wallet, or account information under its own privacy policy and terms.
We do not intentionally store complete payment card numbers or card security codes on our website. Payment providers may send us limited transaction information such as payment status, transaction reference, amount, and payer contact information.
How We Share Information
We may share limited information only when reasonably necessary with:
- Payment processors and transaction providers
- Website hosting, email, form, security, and support providers
- Analytics or performance providers when enabled
- Professional advisers such as accountants or legal counsel
- Authorities when disclosure is legally required
- A successor in connection with a merger, sale, or reorganization
We do not sell personal information for monetary payment. Service providers are expected to use information only for the services they perform and in accordance with applicable law.
Data Retention
We retain information only for as long as reasonably necessary for order fulfilment, customer support, security, accounting, dispute resolution, fraud prevention, and legal compliance.
Retention periods may differ depending on the type of information, why it was collected, and applicable legal requirements. Information that is no longer needed may be deleted, anonymized, or securely archived.
Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.
No website, transmission, or storage system is completely secure. You are responsible for protecting account credentials and contacting support promptly when you believe your information may have been compromised.
Your Privacy Rights
Depending on your location and applicable law, you may have the right to:
- Request access to personal information we hold about you
- Request correction of inaccurate information
- Request deletion of certain information
- Object to or restrict certain processing
- Withdraw consent where processing is based on consent
- Request a portable copy of eligible information
- Complain to a relevant data-protection authority
To submit a privacy request, email hello@xtremehdiptvus.com . We may need to verify your identity before completing the request. Certain information may be retained where required by law or for legitimate security, accounting, or dispute-resolution purposes.
Children’s Privacy
The website and subscription services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.
A parent or guardian who believes that a child has submitted personal information may contact us so that we can review the request and, where appropriate, delete the information.
International Data Transfers
Website providers, payment providers, email providers, or other service providers may process information in countries other than the country where you live.
Where required, appropriate legal or contractual safeguards may be used for international data transfers.
Third-Party Services and Links
The website may link to third-party websites, applications, payment services, device applications, or communication platforms. Their privacy practices are controlled by their own policies, not this Privacy Policy.
Review the privacy policy of any third-party service before submitting personal or payment information.
Changes to This Privacy Policy
We may update this Privacy Policy when our practices, website tools, service providers, or legal obligations change. The revised version will be published on this page with a new “Last Updated” date.
Material changes may also be communicated through the website or another reasonable method when required.
Contact Us
For privacy questions, data requests, or concerns, contact us using the information below.