Refund Policy Xtreme HD IPTV
This policy explains when a refund may be available for digital trials, subscriptions, duplicate payments, non-delivery, and confirmed technical failures.
Trials, subscriptions, login credentials, and activation codes are digital services. Refund eligibility becomes limited after access is delivered or used, except where required by applicable law or expressly covered below.
General Rule
Customers should test device compatibility, application setup, and internet performance before purchasing a long subscription. A paid trial is available for this purpose.
A change of mind after activation does not normally qualify for a refund, except where applicable law requires otherwise.
Cases That May Qualify
Non-delivery
A refund may be considered when payment is confirmed but no login or activation details are delivered within 24 hours, and support confirms that the order was not activated.
Duplicate payment
An accidental duplicate charge for the same order may be refunded when the duplicate subscription or additional account was not activated or used.
Confirmed unresolved service failure
A refund may be considered when a verified service-side technical failure prevents activation or normal use and remains unresolved after reasonable troubleshooting.
Incorrect service delivered
Contact support promptly when the delivered duration, connection count, or other confirmed plan detail differs from the order submitted by the customer.
Cases That Normally Do Not Qualify
- Changing your mind after activation or delivery.
- Buying the wrong duration or number of connections.
- Providing an incorrect email address or contact information.
- Using an unsupported device or third-party application.
- Slow internet, unstable Wi-Fi, ISP restrictions, or router issues.
- Failure to follow reasonable setup or troubleshooting instructions.
- Temporary interruption of an individual channel or category.
- Changes to channel, VOD, EPG, regional, or resolution availability.
- Account suspension caused by credential sharing or excessive simultaneous connections.
- Trial access after login details have been delivered.
Refund Request Deadline
Submit the request as soon as the issue is identified. Unless applicable law provides a longer period, requests should normally be submitted within seven days of the original purchase.
Delayed requests may be difficult to verify, especially after an account has been actively used.
Required Troubleshooting
For technical claims, support may ask the customer to:
- Confirm the device and application being used.
- Verify the supplied login details.
- Restart the application, device, and router.
- Test another channel or network.
- Provide an error screenshot or short screen recording.
- Try a supported alternative configuration when reasonable.
Refusing reasonable troubleshooting may prevent support from confirming whether the problem is service-side and may affect refund eligibility.
How to Request a Refund
Send the request by email to hello@xtremehdiptvus.com and include the following information:
- Full name.
- Email address used for the order.
- Order or transaction reference.
- Purchase date and selected plan.
- Detailed reason for the refund request.
- Device, application, exact error, and screenshots.
- Troubleshooting steps already completed.
Review and Decision
We may review payment status, delivery records, activation status, usage information, support history, and technical evidence provided with the request.
Submitting a request does not guarantee approval. Where appropriate, support may offer additional troubleshooting, replacement credentials, an extension, an account correction, or another reasonable remedy.
Approved Refunds
Approved refunds are normally returned through the original payment method. Processing time depends on the payment provider, bank, currency, and country.
| Payment Type | Typical Processing | Important Note |
|---|---|---|
| Card or digital wallet | Several business days | The bank or payment provider controls the final posting time. |
| Bank transfer | Processing time varies | Additional recipient information may be required. |
| Other payment method | Provider dependent | Support will confirm the available process. |
Chargebacks and Payment Disputes
Contact support before opening a payment dispute so the order, delivery, duplicate payment, or technical issue can be investigated.
We may provide the payment provider with order confirmation, delivery records, support communication, and usage evidence when responding to a dispute. Nothing in this section limits rights available under applicable consumer law.
Consumer Rights
This policy does not remove rights that cannot legally be excluded in the customer’s jurisdiction. Where mandatory consumer law provides a different remedy or deadline, that law controls.
Policy Changes
We may update this policy when services, payment methods, support procedures, or legal obligations change. The revised version will be published with a new “Last Updated” date.
Contact
Refund questions and requests should be sent to hello@xtremehdiptvus.com .
Test the service before choosing a longer subscription
Use a short trial on the same device, application, and internet connection that you plan to use with the full subscription.